Cookie Policy

PayByPhone uses cookies, pixels, and other similar technologies to collect information to better understand how you interact with the Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to improve our Services.

You may update your cookies preferences at any time by opening the “Cookies settings”.  Please note that restricting cookies may impact the functionality of our Services.

What is a cookie

A cookie is a small data file that is transferred to your computer's hard disk. PayByPhone may use both session cookies and persistent cookies notably to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to improve our Services.

How to control and delete cookies

If you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how. Please note however that restricting cookies may impact the functionality of our Site.

Cookies we use and why we use them

Cookies are small pieces of data that can be embedded in images on PayByPhone websites, our Applications ore-mail communications. They may involve the transmission of information directly to us, to another party on our behalf or to another party in accordance with our privacy policy. We may use these technologies to bring together information we collect about you.


Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:


Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookie Subgroup
Cookies used
ASP.NET_SessionId, ClientSettings
First Party
First Party
_NS, ClientSettings
Third Party
Third Party
Third Party

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookie Subgroup
Cookie Subgroup
Cookie Subgroup
First Party
Personalise cookies

Third party services

PayByPhone uses a variety of services hosted by third parties on our Site to help provide our Services, such as hosting our PayByPhone account, and to help us understand the use of our Services. These services maybe include but are not limited and must not necessarily be Google Analytics and/or Braze. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request.

Visitors can opt-out of the Google Analytics Advertising features using the Ads Settings or through a browser add-on located here

Approved third parties may also set cookies when you interact with PayByPhone Services. Third parties include providers of measurement and analytics services, social media networks, and advertising companies.

Below you will find more detailed information on selected providers.

Use of Google Analytics

We may use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link:

This website uses Google Analytics with the extension "_anonymizeIp()". This means that IP addresses are processed in a shortened form, thus excluding the possibility of personal references. Insofar as the data collected about you is related to a person, this is therefore immediately excluded and the personal data is thus immediately deleted.

Information of the third-party provider:

Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.

Terms of use:

Overview of data protection:, and privacy policy:



We may at any time change or repeal this Cookies Policy, the Terms and Conditions, the Privacy Policy, Legal Notice, or any other portion of the Services at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change, including either by email or by posting such update on our Sites. All such amendments, updates, modifications, replacements, versions, or revisions are effective immediately upon posting on our Site. You specifically agree to accept such notice of change by notice sent to the last electronic mail address you have provided to us. However, if the change is made for security purposes, we can implement such change without prior notice. Should you decide that you no longer agree to accept changes or notices electronically, we may cancel or suspend this agreement, or any features or services of the Account described herein at any time.  All references in this Cookies Policy to the Terms and Conditions, the Privacy Policy, the Legal Notice, and any other Services matters are references to the same as they are amended, updated, modified, replaced, or revised. All capitalized words used but not defined in this Cookies Policy shall have the meanings given to them in the Terms and Conditions.

For further information on our privacy practices and contact information for PayByPhone Data Protection Officer, please see our Privacy Policy.

Customer Support Centers

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by contacting our support centers as laid out in our Terms and Conditions and our Privacy Policy.

Effective Date: 2023-02-13

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